Day Thirty Five

STFU

Today, as I was checking out a customer a woman in another line was talking on her cell phone, VERY LOUDLY. I tried to ignore it but she was so loud that I couldn't engage in a conversation with the customer in front of me. I stared at her cashier, JV, who shot me a similarly annoyed look back. I eventually shouted as loud as this woman to try to get a point across.

ME: [yelling] OKAY MA'AM. YOUR TOTAL IS $12.76!
[she swiped the card]
ME: [still yelling] CREDIT OR DEBIT?!!

Nothing. No reaction from the loud woman, she just kept talking really fucking loudly. My customer and all the other customers were annoyed. How deaf was the person on the other end? Eventually, a golden opportunity came along. She turned enough to be in my line of sight. I waved my hand to catch her full attention. Once I had it, I brought my pointer finger to my lips.

ME: Shh!

She was all of a sudden aware of how loud she was being. She looked around and saw all of the people around her glaring at her. She apologized and quieted down. JV smiled at me and my customer laughed, telling me, "Good job."

Old Man #11

An old man and his wife came into my line with a dark roasted turkey that rang up for $8.99. He immediately shot off to check the price and came back to tell me that it rang up wrong.

ME: Sorry about that. I'll give it to you for $6.99
OLD MAN: Don't make it sound like you're doing me any favors.
ME: You're right. No favors for you.

He was grouchy and unamused by my last comment. After leaving, this man came back in. I was almost expecting him to tell the manager that I was rude but instead, he said that his wife lost her prescription sunglasses. My manager looked in lost and found and saw nothing. A minute later another customer came up to me and said said that someone left their sunglasses in a cart. I laughed. Not doing him any favors, huh?

I took the glasses, walked over to the old man and asked him if these were the one he was looking for. He looked at me with gratitude and said yes, that they were very expensive. He thanked me a couple of times then left. He acted nothing like the man who went through my line. He smiled, he was gracious. Why couldn't he be that way from the start?